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Q : Do I need an account to buy a product online?
A : Yes, you do. Opening the account is quite easy. The only details required are your name, phone number, email address, and physical address. Click on the following link to create the account. No, you don’t need an account. You can shop as a guest which does not require you to register an account. The only mandatory details are: Name Phone Number Email Address

Q : How can I track my online order?
A : Kindly call 0211433400 or email

Q : What are the payment options for online orders?
A : Currently the available options are VISA, Airtel Money, MTN Money & Zamtel Money.

Q : Can I place my order on phone?
A : Yes, you can. Through the D&S FLO APP. Click here to download. The eShop is also responsive hence you can access the site comfortably on your phone. For a smoother experience on your phone or tablet, we recommend you download the D&S FLO App.

Q : How secure is my online order?
A : Our site is https-secured, and you can always reach us on phone to confirm – 0211433400. We also DO NOT store any of your card details on our databases.

Q :How long does it take to deliver?
A : you should be able to collect your item from any of the branches the moment you complete the transaction. 

Q : Do you deliver outside Lusaka?
A : Yes, you can collect the items from any of the branches in located in Lusaka, Solwezi, Kitwe, Ndola, Chipata, Livingstone & Mkushi. You can call 0211433400 for more information,

Q : How do I know if the product is available?
A : Each product has an availability status indicated by a green tick on the product title. Each product has an availability status under the name of the product with Green indicating that it is available and Grey if it is unavailable.

Q : What’s the product return policy?
A : We shall only accept products if faulty or damaged, returns will be made to the store they were ordered from. Reports of damages must be made within 12 hours of pick up or delivery. Reports of faults are subject to product warranty as per manufacturers’ T&C's. If a product is returned then the packaging must be intact, and proof of purchase will be required.

Q : How fast do I get my refund for a returned item?
A : The product will first undergo a test then be submitted to the respective authorities for approval. Refund will then be processed within 7 working days.

Q : Can I buy your product on loan/ hire purchase?
A : No, but you can make a deposit to reserve an item then collect it on making full payment.

Q : Do you supply used / second-hand products?
A : No, we do not, and we also do not accept trade-ins.

Q : How do I order?
A : Open an account if you do not have an existing one. Login here Add items to cart and specify the quantities Secure check-out Put delivery instructions Pay Kindly note that you cannot add or remove a product once you’ve checked out. If you get stuck, please call 0211433400.

Q : How do I cancel an order?
A : Quickly do a mail or call and explain why. We will also require proof of payment. The contacts are as follows:, 0211433400.

Q : Do you have a domestic purifier for borehole/ salty water?
A : Yes, the Undersink RO and Compact RO

Q : Do you have purifiers for municipal/ city council water?
A : Yes, the Mineral Water Pot, Triple UV purifier

Q : Why am I having trouble placing the items in the cart?
A : Call 0211433400 to get help. There is also a chat function for immediate help.

Q : Can I use two different payment methods when paying for my order?
A : No, only use one payment mode and ensure that you pay in full for the order to go through.

Q : Is my online order covered by the warranty?
A : Yes, our standard terms of warranty apply. See doc. How long before I return an item? Report within 12 hours of receipt and have it returned within a week.

Q : Can I change my shipping address after placing my order?
A : Yes, within an hour, through a call 0211433400 or email

Q : What should I do if I receive a defective product?
A : Return it to the nearest branch or send an email to attaching photos of the defective product.